Shipping policy

Thank you for shopping at MW Athletic! We are dedicated to delivering high-quality fitness gear directly to your doorstep. Please read our shipping policy below to understand processing times, delivery windows, and tracking procedures.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Once your order has been processed and dispatched from our fulfillment warehouse, you will receive a secondary email with your tracking number.

2. Estimated Shipping Times

Because we work with international fulfillment partners to source top-quality gear, shipping timelines vary slightly based on destination:

South Africa: 7 to 15 business days

Rest of World: 8 to 20 business days

Note: Delivery times are estimates and start from the date of dispatch, not the date of purchase. Factors beyond our control—such as customs delays, local postal holds, or severe weather—may occasionally extend delivery times.

3. Shipping Rates

Standard Shipping: Calculated at checkout based on destination and package weight.

Free Shipping: Promotional free shipping applies automatically to eligible orders during checkout promotions or above specified threshold amounts.

4. Order Tracking

When your order ships, you will receive an email containing a tracking link and shipment reference.

Please allow 2 to 4 business days after receiving your tracking number for tracking updates to register on the carrier's system.

You can track your package directly through the link in your shipping confirmation email or via our website.

5. Customs, Taxes & Import Fees

MW Athletic is not responsible for any additional customs duties, taxes, or import fees applied to your package upon arrival in your country.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Incorrect Address Disclaimer

Please verify your shipping address carefully before submitting your order.

If you notice an error in your address, please contact us immediately at info@mwathletic.com or via WhatsApp. We can only update address details within 2 hours of order placement before the package enters fulfillment.

7. Missing or Delayed Packages

If your tracking status shows delivered but you haven't received your package, or if your package has exceeded 25 business days without an update:

Check with household members, neighbors, or your local post office branch.

Email us at info@mwathletic.com with your order number so we can open an inquiry with the logistics carrier.

For any questions regarding shipping or your current order status:

Email: info@mwathletic.com

Website: www.mwathletic.com