Refund policy
At MW Athletic, customer satisfaction is our top priority. We want you to be completely happy with your order. Because our items are fulfilled through our specialized international fulfillment partners, please review our refund and return policy below prior to making a purchase.
1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will replace or refund it at no extra cost to you.
Reporting Period: You must contact us within 7 calendar days of delivery.
Required Evidence: To process a claim quickly, please email info@mwathletic.com with:
Your order number
Clear photos or videos showing the defect or damage
A photo of the shipping label on the original package
Once verified, we will arrange a free replacement shipment or issue a full refund to your original payment method.
2. Returns & Exchanges (Change of Mind)
If you wish to return an item due to a change of mind, size exchange, or preference:
Return Window: Requests must be submitted within 14 calendar days of delivery.
Condition: Items must be unworn, unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: The customer is responsible for all return shipping fees to our designated warehouse. Return shipping costs are non-refundable.
Return Process: Do NOT send items back to the address printed on the package or without prior authorization. Contact info@mwathletic.com to receive return authorization and the exact warehouse return address. Unauthorized returns will not be processed.
3. Order Cancellations & Address Changes
Cancellations: Orders can only be canceled within 2 hours of purchase. Once an order enters processing with our fulfillment warehouse, it cannot be canceled or modified.
Incorrect Address: Please ensure your shipping address is accurate during checkout. MW Athletic is not responsible for packages delivered to incorrect addresses provided by the buyer.
4. Lost or Stolen Packages
If your tracking details state that your package was delivered but you have not received it, please check with family members, neighbors, or your local post office first.
If a package is confirmed lost in transit by the carrier (tracking status shows lost/stolen or exceeds 30 business days without delivery updates), please contact us at info@mwathletic.com so we can open an investigation and arrange a replacement or refund.
5. Refund Processing
Once your return or claim is inspected and approved:
Refunds will be processed to your original payment method within 5 to 10 business days, depending on your financial institution.
Contact Us
For any questions regarding returns, refunds, or order status, please reach out to our team:
Email: info@mwathletic.com
Website: www.mwathletic.com